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A disclosure request is how you, as an auditor, formally ask for scoped access to interpreted private transaction data for a specific investigation. You define the transaction period, the fields you need to see, and the team members who should be assigned to the case. Once you submit the request, it enters a pending queue and an Application Administrator reviews it. If approved, an active case is created and you can begin reviewing transaction data within the scope you requested.

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Before you begin

Before creating a disclosure request, confirm the following:
  1. You have access to an application workspace in the Arcane Auditing Portal.
  2. Your account has the cases:create permission, assigned by an Application Administrator.

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Create a disclosure request

1

Sign in and open the application workspace

Sign in to the Arcane Auditing Portal and select the application workspace you want to investigate.
2

Open Case Review

In the sidebar, click Case Review. This is your central workspace for managing disclosure requests and approved cases.
3

Open the disclosure request form

Click the create action in Case Review to open the disclosure request form.
4

Enter investigation details

Fill in the investigation basis and the reason for your request. Then choose the transaction period you need to examine and the access window — the length of time you’ll need access to the case once it’s approved.
5

Select disclosure scope

Choose the specific fields you are requesting access to:
  • Transaction identifiers — the full transaction IDs for each record
  • Sender information — details about the originating party
  • Recipient and withdrawal details — information about the receiving party and any withdrawal records
Only select the fields your investigation requires.
6

Assign auditors

Select the team members who should have access to the case if your request is approved. Your own account is pre-selected if you appear in the assignable list.
7

Submit the request

Review your entries and submit the request. It will appear in Case Review with a Pending status while it awaits administrator review.

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What happens next

After you submit, your request goes to an Application Administrator for review. The administrator can approve or decline the request. You can monitor the status in Case Review at any time.
StatusMeaning
PendingYour request is waiting for an Application Administrator to review it.
ApprovedThe case has been created and you can access scoped transaction data within your authorized window.
ClosedThe request was declined. No case was created and no data access was granted.
For details on what happens on the administrator’s side, see the administrator guide for approving disclosure requests.
A disclosure request is not an active case. Case access — and the ability to review transactions — only becomes available after an Application Administrator approves the request.

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Withdraw a pending request

If you submitted a request and no longer need it — for example, because the investigation scope changed or the request was submitted in error — you can withdraw it while it is still pending. Once an administrator has approved or closed a request, it can no longer be withdrawn. To withdraw a pending request:
1

Open Case Review

In the sidebar, click Case Review.
2

Find the pending request

Locate the request row with a Pending status.
3

Withdraw the request

Click Withdraw on the pending row. The request will be removed from the administrator’s queue.
Withdrawing a pending request requires the cases:withdraw_pending_request permission. If you do not see the Withdraw action, contact your Application Administrator to confirm your permissions.