Contact Arcane
Product and technical support
Email
[email protected] for questions about product functionality,
integrations, deployments, and technical incidents.Privacy and data protection
Email
[email protected] for privacy and data protection requests,
including requests concerning personal data.New deployments and partnerships
Use the Arcane contact form for product evaluations, new deployments, and
partnership inquiries.
Security reports
Email
[email protected] with [Security] in the subject line.
Provide a high-level summary before exchanging sensitive evidence.If your organization has an assigned private support channel, use it for an
incident affecting an active deployment. Use the general support inbox when
no dedicated route is available.
Before sending a support request
Include only the information needed for initial triage:- organization and application name;
- affected Arcane product and environment;
- UTC date and time;
- network, contract, case, report, job, or public transaction identifier, where applicable;
- exact error message and last successful workflow stage;
- operational impact, affected users, and whether the issue is reproducible.
Public updates
X is a public communications channel, not a support or incident-reporting channel. Do not post client identifiers or operational evidence there.Arcane on X
Follow @arcane_finance for public product and company updates.
Troubleshooting
Before escalating a product issue, use the relevant runbook to identify the last completed stage and collect the required operational evidence.Open troubleshooting
Choose the affected Arcane product or network.