A case is a time-limited review boundary for private transaction evidence in one application. It records why access is required, which historical period is in scope, which fields may be disclosed, and which auditors may review the approved evidence.
Creating a case starts an approval request. It does not provide immediate access to private evidence. The case opens only after an authorized application administrator approves the request.

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Before you begin

Confirm that:
  • you are working in the correct application;
  • your application assignment includes the cases:create permission;
  • at least one eligible auditor is available for assignment;
  • the requested review period, access duration, and disclosure fields are proportionate to the stated purpose.
An auditor is eligible for case assignment when they belong to the same organization, have access to the current application, and hold the reports:view_transactions permission for that application.

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What the request defines

FieldWhat to provide
BasisSelect Internal Investigation, External Audit, or Regulator Request.
ReasonState the investigative purpose, the evidence required, and why the proposed boundary is sufficient.
Review periodSet the first and last dates of the historical transaction activity to be reviewed.
Access durationSet how long assigned auditors may access the case after approval. The duration begins when the approved case is created.
Assigned auditorsSelect one or more eligible auditors from the current application. Only assigned auditors can access the approved case.
Disclosure scopeSelect the elevated identifiers or address fields required for the review. Unselected sensitive fields remain hidden.
Application scopeThe current application supplies the default contract boundary for the case.
The Review period and Access duration serve different purposes. The review period limits which historical transactions are included. The access duration limits how long assigned auditors can inspect that evidence after the case is approved.

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Create a case request

1

Open the application

Select the application that owns the transaction evidence. Case requests, approvals, assignments, and approved cases remain isolated to this application.
2

Open Case Review

Open Case Review and select Request Investigation Case.
3

Record the purpose

Select the request Basis and enter a clear Reason. The reason should allow an administrator to assess the purpose and proportionality of the requested disclosure without relying on information outside the request.
4

Define the review period

Set Period From and Period To. Only interpreted transaction evidence within this inclusive date range can appear in the approved case.
5

Set the access duration

Define the temporary access period required for the review. Access begins only after the request receives the required approval and ends when the configured duration expires.
6

Assign auditors

Select at least one eligible auditor. The assignment is retained with the request and transferred to the case when the request is approved.
7

Select the disclosure scope

Start with the standard masked view and enable only the additional fields required for the stated purpose.
8

Review and submit

Review the application, basis, period, duration, assigned auditors, and disclosure fields. Confirm that access is time-limited and logged, then select Submit Request.

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Disclosure scope

The approved case always includes the transaction information required for a scoped review, such as date, operation type, amount, asset, chain, and contract context. Sensitive identifiers remain hidden unless they are explicitly included in the request.
OptionEffect after approval
Full transaction hashesReveals complete transaction identifiers for in-scope records.
Full counterparty addressesReveals sender information for in-scope records when that information is available.
Withdrawal destination detailsReveals recipient or withdrawal-destination information when that information is available.
Selective disclosure changes which fields are visible; it does not expand the application, contract, review-period, assignment, or access-duration boundary.

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What happens after submission

StateWhat it means
PendingThe request is waiting for an application administrator with cases:approve_creation to review it. No case evidence is available yet.
ActiveThe required approval has been recorded, the case has been created, and assigned auditors can review the approved evidence until access expires.
ClosedThe request was rejected or withdrawn before it created an accessible case.
ExpiredThe approved case reached the end of its access duration. Transaction and analytics access is blocked.
The requester can withdraw a pending request if it is no longer required. An application administrator can approve the request or close it with a decision reason. Approval creates a stable case identifier, applies the approved application and contract scope, and activates the recorded auditor assignments. All request creation, approval, rejection, withdrawal, and auditor-assignment changes are recorded in the activity history.

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Next steps

Manage users

Assign the application permissions required for case review and approval.

How the platform works

Review the complete disclosure and approval model.